Privacy Policy
How we collect, use, and protect your personal information on our educational platform
Last updated: June 2025
Introduction and Commitment
Our Privacy Commitment
At Guidance Welfare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.
Scope of Policy
This policy applies to all users of our platform, including students, educators, and administrators. By using our services, you agree to the practices described in this Privacy Policy.
Your Rights
You have the right to understand how your data is used, access your information, request corrections, and control how we communicate with you.
Information We Collect
Personal Information You Provide
We collect information you directly provide, including your name, email address, profile picture, educational background, and learning preferences during account registration and course enrollment.
Educational Activity Data
We automatically collect information about your learning activities, including course progress, test scores, assignment submissions, discussion forum posts, and time spent on different sections.
Technical Information
We collect technical data such as IP address, device information, browser type, session information, and usage patterns to ensure platform functionality and security.
Third-Party Services
We may receive information from third-party services like Clerk (authentication), Supabase (database), and payment processors when you interact with our platform.
How We Use Your Information
Educational Services
We use your information to provide access to courses, track learning progress, generate progress reports, personalize learning recommendations, and facilitate instructor-student communication.
Platform Operations
Your data helps us maintain and improve our services, process payments, provide customer support, send important notifications, and ensure platform security.
Analytics and Improvements
We analyze usage patterns to improve course content, enhance user experience, and develop new features while studying learning outcomes and engagement metrics.
Legal Compliance
We may use your information to comply with legal obligations, enforce our terms, protect our rights, and ensure the safety of our community.
Information Sharing and Disclosure
No Sale of Personal Data
We do not sell, trade, or rent your personal information to third parties. Your privacy is not for sale, and we maintain strict policies to protect your data.
Service Providers
We share data with trusted service providers who help us operate our platform under strict confidentiality agreements. These include authentication, hosting, and payment processing services.
Educational Partners
With your explicit consent, we may share completion reports and transcripts with educational institutions or employers for verification purposes.
Legal Requirements
We may disclose information when required by law, court order, or when necessary to protect the rights, property, or safety of our users and the public.
Data Security and Protection
Security Measures
We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.
Data Storage
Your data is stored on secure servers with multiple layers of protection. We use encryption both in transit and at rest to ensure your information remains safe.
Access Controls
Access to your personal information is limited to authorized personnel who need it to provide services. All staff members are trained on privacy and security best practices.
Incident Response
In the unlikely event of a data breach, we have procedures in place to quickly identify, contain, and notify affected users in accordance with applicable laws.
Your Privacy Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting our support team.
Data Portability
You can request a copy of your personal data in a machine-readable format. We will provide this information within a reasonable timeframe upon request.
Account Deletion
You can delete your account at any time from your account settings. Upon deletion, we will remove your personal information, though some data may be retained for legal compliance.
Communication Preferences
You can control how we communicate with you by updating your notification preferences in your account settings or by using unsubscribe links in our emails.
Policy Updates and Contact Information
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notification.
Effective Date
This Privacy Policy is effective as of the date listed at the top of this page. Your continued use of our platform after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our privacy team through the support page or via email.
Data Protection Officer
For users in regions with data protection regulations, you can contact our Data Protection Officer for specific privacy-related inquiries and requests.
Privacy Questions or Concerns?
If you have any questions about our privacy practices or need to exercise your privacy rights, our team is here to help.